Return, Refund & Exchange
At Truherbs Store your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.
For more information please read more below.
- All Sales are Final.
- 3% from the total value will be deducted for PAYMENT GATEWAY charges - if you choose to have the monetary refund which is not mistake on our part. Please check with us before proceed to refund.
- Refund process will take within 15 days. Please check with us for before you place any order.
- No cash refund for pre order items.
- No cash refund on any defective items. We will do exchange only.
- No refund on issue for example on situations : change of mind or just don't like the item. But, we are willing to help on you on exchange depends on term and condition.
- Customers can return damaged/wrong/faulty items (apart from sale items) within 7 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
- Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
- The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags.
- Shipping charges are to be borne by the sender.
- Truherbs Store will not be responsible on missing parcel / lateness due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.
- We recommends you use a postal service that insures you for the value of the goods you are returning and obtain a proof of posting.
- Customers are to bear any bank charges due to money transfer between banks.
- No cancellation or full refund in the event of customer miss out to use the promotion code.
What if I received a damaged?
( this term not including SALE ITEM , as-is or any item we already mentioned there is minimal defect in product details )
Firstly, we apologise if the products received was damaged.
- Please email us using the contact us form or email us at email@example.com as soon as possible.
- Replacement must be informed as soon as possible within 3 days after receiving.
- NO REFUND. Only exchange, this is to avoid worn item returns and want a money back. Please check with us for further info.
- Customer can request for an exchange with any of the items available only with same value or higher.
- Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.
- we shall refund you the full amount upon confirmation of error on our part to protect our customers’ interests.
For the items to be eligible for a return and exchange, they will have to meet these requirements:
- The item(s) to be exchanged must be notified and returned to us within one week of receiving it.
- If there are price differences between the returned and new item, e.g: original RM49, new RM59; the charges applicable is Total Value + 10% restocking fees + postage (minimum RM8).
- You may change to different product with same value or lesser ( the balance will not be refunded)
- You can exchange to higher value but you need to topup
- Shipping cost have to be born by you in and out.
- All item must be packed in original condition.
- Once the item has been posted out, please update us with the tracking number.
- Do inform us of the item you wish to exchange it with.
Truherbs Store have the right to refuse any exchange and refund without any confirmation letter or notice from us.
The delivery fees is RM10 Flat rate for all single transaction.
The Rest of Country:
The delivery fees is RM50 Flat rate for all single transaction.